Empire Carpet

The Empire Carpet Company is perhaps best known for the television jingle and its promises to bring carpeting samples directly to your home. As a matter of fact, Empire carpeting has built its carpet empire on the very idea that without owning a showroom and carrying huge amounts of overhead, the notion that a customer is able to shop for floor coverings directly from home is a money-saver and a money-maker! Empire Carpet considers this one of its biggest selling points. After all, the convenience to buy Empire carpet – or, more concisely, Empire carpet and tiles – while being seated in the very home where the floor covering will be installed is not to be underestimated.

You will be right in front of your curtains and furniture and can color-coordinate so much better than trying to take swatches of your fabrics to a big box home improvement store and hope to somehow match them with the rug samples you will find there. Yet some have a bad taste in their mouths about the Empire carpet company, and as a matter of fact, Empire Carpet has been on the receiving end of a host of consumer complaints.

Even though Empire Carpet is an active member of the Better Business Bureau, those who file an Empire carpet complaint assert anything from deceptive advertising to unclear contractual obligations. It is to the company’s credit that all Empire carpet and floor covering complaints are taken serious and treated with expediency. Working together with the Better Business Bureau, Empire Carpet, or Empire Carpet Today as the company is sometimes called, the company has made great strides in resolving customer complaints from around the nation.

Yet in the defense of Empire carpet and flooring, some customer complaints stem from the latter’s lack of understanding of practices as well as quality issues that are germane to the industry. Take for example Empire carpet complaints that assert carpet shading and claim that this is either an Empire carpet installation defect or a failure of Empire Carpet to obtain high grade merchandise. Nothing could be further from the truth! Those who read Empire carpet comments know that shading is not due to fault Empire carpet and air duct cleaning in the warehouse, but instead refers to an alteration of the direction the carpet pile is added in the fabric, which in turn appears to point to a color change. The industry, however, is clear in its assertion that shading is not considered to be a manufacturing defect or an installation problem, but instead is simply a way that some carpets will turn out. Thus, a failure to understand industry standards may give rise to customer complaints.